Frequently Asked Questions

Yes, our team of editors are familiar with a wide range of styles, such as APA, Chicago, MLA, OSCOLA, IEEE, among others.

If you have specific guidelines from your university or journal, you can include them with the order as a reference for the editor.

Our editing service goes beyond correcting basic grammar, punctuation and spelling errors. The editor will carefully review your document, highlighting the suggested amendments using the ‘Track Changes’ feature in MS Word. An Editor’s Summary Report will be returned with the edited document, giving detailed feedback about where improvements were made, and improvements suggested for your consideration.

• Rephrasing and restructuring of sentences to improve flow.
• Academic vocabulary synonym suggestions.
• Editing according to standard styles, such as APA, Chicago, MLA, IEEE and OSCOLA, etc.
• Checking for American/British English spelling and style conventions.
• Corrections to referencing.
• All major file formats accepted (DOC, Open Office, PDF, PowerPoint, LaTeX)
• Ability to work to specific university guidelines.
• Editing certificates and invoices provided on request.
• Working to individual requests, such as removing wordiness and repetition.

Yes, simply leave a note when ordering. We only bill for the sections that you would like us to edit.

Our preferred file format is Microsoft Word (DOC/DOCX), as the commenting and tracking features are the most comprehensive.

PDF files: we can annotate using ‘Sticky Notes’ (comment boxes).

LaTeX files: our usual method is to paste the source code in to an MS Word document. The editor will keep any formatting commands intact during the review. Afterwards, you simply paste back in to your Tex editor to retrieve the formatting.

Open Office (ODT): most Open Office packages allow exporting to MS Word DOC format. Simply go to File > Save As > DOC.

Apple Pages: you can save in MS Word DOC format by going to File > Save As > DOC.

PowerPoint (PPT/PPTX): we can edit the text in PowerPoint slides directly. However, there is no facility to highlight/track the revisions.

No, we do not offer this type of service.

Your document will be kept in the strict confidentiality. Only the Client Services Manager and your assigned editor will have access to it. After we have returned your proofread document to you, we will delete all copies from our system automatically after 21 days. Upon request, we can manually delete it immediately.

Our team is comprised solely of experienced, native English speaking professionals with advanced degrees from leading UK/US universities.

Our minimum requirements include:

– An advanced degree (including Masters or PhDs) from a leading UK/US university.

– 3 years or more of experience in academic proofreading.

– An outstanding track-record in an academic discipline, e.g. published articles, faculty experience, R&D experience. 

– Membership of leading professional bodies, such as the Society for Editors and Proofreaders (SfEP), the Council of Science Editors (CSE) and the Editorial Freelancers Association (EFA).

We offer a 100% satisfaction guarantee.

If for any reason you are dissatisfied with any part of our service, please contact us and we will do our best to swiftly resolve it for you. In the unlikely event that you are unhappy with the service you receive and can cite credible reasons, we will refund you.

24 hours a day, 365 days a year.

You can inform us of any style guidelines or other requests that you may have by noting these on the order form comment box or via email. Our editors are well versed in a variety of styles, such as APA, MLA, Harvard, Chicago, Oxford, and others.

All amendments to your document made by the editor will be highlighted through the MS Word ‘Track Changes’ feature. We recommend that you review each change individually. However, we will also return a ‘clean’ version of your edited file that does not show any tracking/mark-up.